Last updated: July 20, 2026

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[pepline.ai — Conditions Générales d'Utilisation et de Vente](https://initventures.notion.site/pepline-ai-Conditions-G-n-rales-d-Utilisation-et-de-Vente-39f6ffe0e76980089366ddf97a344ec2)

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These Terms of Service (the "Terms") govern access to and use of Pepline — the websites www.pepline.ai and app.pepline.ai, the pepline.js widget, the hosted chat pages, and the related APIs (together, the "Service").

The Service is operated by INIT VENTURES, a French SARL with its registered office at 4 rue d'Angoumois, 44000 Nantes, France, registered with the RCS of Nantes under number 999 592 793, EU VAT FR14999592793 ("Pepline", "we"). Contact: [email protected].

1. Acceptance and definitions

By ticking the acceptance box at signup or by using the Service, you enter into a binding agreement with Pepline on these Terms. We record the date and time of your acceptance.

• "Customer" (or "you"): the business — company or independent professional — that creates an account. The Service is a professional (B2B) tool; the person accepting these Terms confirms they are at least 18 and authorized to bind the Customer.
• "Agent": an AI intake/qualification assistant the Customer configures in the dashboard.
• "Visitor": a person who interacts with an Agent through the widget embedded on the Customer's website or through a hosted chat page.
• "Lead Data": the data produced by a Visitor's conversation — transcript, extracted details (including the Visitor's email address), fit assessment, deliverables, and feedback.
• "Knowledge Content": the content the Customer provides to ground an Agent — pasted text, uploaded files, and pages crawled from the Customer's website.

2. The Service

Pepline provides an embeddable AI agent that holds a short, structured conversation with the Customer's Visitors, gives an honest assessment of project scope and fit (including disqualifying poor fits — this is a feature), extracts structured lead details, and emails the Visitor a written brief or recap. The Customer reviews and works the resulting leads from a dashboard.

The Service relies on third-party AI models. AI-generated output — replies, extracted fields, fit assessments, briefs — may contain errors or inaccuracies. It supports, and does not replace, the Customer's own judgment; the Customer remains responsible for the decisions it makes based on that output.

The Service is currently offered in beta. Features may change, and the paid plans described in Section 6 apply once billing is enabled.

3. The Customer's role as data controller

Lead Data is collected from Visitors for and on behalf of the Customer. For the purposes of the GDPR, the Customer is the data controller of Lead Data and Pepline acts as processor on the Customer's documented instructions. Accordingly, the Customer is responsible for:

• having a lawful basis for deploying the Agent on its website and collecting Lead Data;
• providing Visitors with any legally required information (the Customer authors the consent text shown in the widget);
• responding to Visitors' data-subject requests, with Pepline's assistance.